Shipping policy

Shipping & Delivery

At One Central, we want your order to reach you safely and reliably.

Order Processing

Orders are processed after they are successfully placed and confirmed.

Once your order has been dispatched, we will provide available delivery or tracking information.

Delivery

We deliver orders to eligible locations across Pakistan.

Delivery times and shipping charges may vary depending on your location, order, courier service, and other circumstances.

We will provide the applicable delivery information during the ordering process.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Please provide an accurate and reachable phone number when placing your order so that we can contact you if order confirmation is required.

Delivery Address

Please carefully check your:

• Name
• Phone number
• City
• Complete delivery address

before placing your order.

If you need to change your delivery information, contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.

Delivery Delays

Estimated delivery times are not guaranteed and may be affected by courier delays, weather, public holidays, incorrect address information, remote locations, or circumstances outside our control.

If your order appears to be delayed, contact us with your order number and we will help you check its status.

Damaged Packages

If your package arrives visibly damaged, please contact One Central as soon as possible.

Where applicable, we may ask you to provide photographs or video of the package and product so we can investigate the issue.

Questions About Your Delivery

If you have questions about an order or delivery, contact our customer support team with your order number.