Refund policy
At One Central, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we'll work with you to find an appropriate solution.
Returns
You may request a return within the applicable return period specified by One Central.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be in resalable condition.
- Include its original packaging where applicable.
- Include all accessories, parts, manuals, or other items supplied with the product.
- Not have been damaged through misuse, negligence, or improper handling.
Proof of purchase or your order details may be required.
Some products may have different return conditions because of their nature or intended use. Where special conditions apply, these may be stated on the relevant product page.
Damaged or Defective Products
If your product arrives damaged or appears to be defective, please contact One Central as soon as possible after delivery.
We may ask you to provide photographs or video showing the product, packaging, and issue so that we can investigate the problem.
Depending on the circumstances, we may offer:
- A replacement
- An exchange
- A repair, where applicable
- A refund
The appropriate solution will depend on the product and the nature of the issue.
Wrong Product
If you receive a product different from the one you ordered, please contact us with your order number and photographs of the received product.
After reviewing the issue, we will arrange an appropriate solution.
If the error was caused by One Central, we will handle the applicable return or replacement arrangements.
Change of Mind
If you simply change your mind about a purchase, the product may be eligible for return depending on its type and condition.
Change-of-mind returns may be subject to return shipping costs and other applicable conditions.
Products must meet the return requirements stated above.
Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene considerations, personal-use characteristics, consumable status, clearance status, or other product-specific restrictions.
Where a product has special return conditions, these will be communicated on the relevant product page or before purchase where applicable.
Exchanges
Where applicable, an eligible product may be exchanged for another product.
Exchange availability may depend on product availability and the condition of the returned item.
If the requested replacement is unavailable, One Central may offer an alternative solution, such as a refund.
Return Shipping
If a return is required because One Central sent the wrong product or the product arrived damaged or defective, One Central will determine the appropriate return or replacement arrangements.
For customer-initiated returns, the customer may be responsible for the applicable return delivery costs.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be processed using the applicable refund method.
The time required for a refund to reach you may depend on the payment method and the relevant payment provider or financial institution.
Cash on Delivery Orders
For orders placed using Cash on Delivery, refunds may be processed through an alternative payment method agreed with the customer.
Additional information may be requested when processing a COD refund.
Partial Refunds
In certain circumstances, a partial refund may be appropriate, including where:
- Only part of an order is being returned.
- Components or accessories are missing.
- The product has been damaged after delivery.
- The product has been used beyond what is reasonably necessary to inspect it.
- The returned product does not meet the applicable return conditions.
Order Cancellations
If you need to cancel an order, contact One Central as soon as possible.
We will try to accommodate cancellation requests before an order enters processing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
How to Request a Return or Refund
To request a return, exchange, or refund, contact One Central and provide:
- Your order number
- The product name
- A description of the issue
- Photographs or video where relevant
Our team will review your request and let you know the next steps.
Contact Us
If you have a question about a return, exchange, or refund, please contact our customer support team with your order number.
For customer-initiated returns, return shipping costs may be the responsibility of the customer.