GET IN TOUCH
We'd love to hear from you.
Have a question, need help, or simply want to talk? Our team is here to help.
LET'S TALK
We're here to help.
Whether you have a question about an order, a product, or One Central itself, send us a message and we'll get back to you as soon as possible.
CONTACT US
Let's start a conversation.
Our team is ready to answer your questions and help you get the most out of your One Central experience.
Email
hello@onecentral.pk
Phone
03216095523
Location
bcakjbckja
Business Hours
Monday – Saturday · 10 AM – 7 PM
SEND A MESSAGE
How can we help?
Fill out the form below and our team will get back to you.
ONE CENTRAL
Good products. Simple experiences.
We're building One Central around products and experiences that make everyday life a little better.
NEED TO KNOW?
Frequently Asked Questions
Find quick answers to common questions about orders, delivery, payments, returns, and more.
What is One Central?
One Central is an online shopping store offering useful, unique, and everyday products for your home, lifestyle, family, and more.
How can I place an order?
Simply browse our products, add the items you want to your cart, and proceed to checkout. Enter your delivery information and select your available payment method.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders. Availability may depend on your location and order details.
What payment methods do you accept?
We offer several payment options, including Cash on Delivery and selected online payment methods. The available options will be shown during checkout.
How long does delivery take?
Orders are usually delivered within [X–X business days], depending on your location and the product.
Delivery times may be longer during holidays, sales, or other unexpected circumstances.
How much does delivery cost?
Delivery charges depend on your location and order. The applicable shipping charges will be shown during checkout.
How can I track my order?
Once your order has been dispatched, we may provide tracking information through [SMS/WhatsApp/email], where available.
Can I cancel my order?
You can contact us as soon as possible if you want to cancel an order.
We will try to cancel it before it is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Can I return a product?
Yes, eligible products can be returned according to our Return & Refund Policy.
The product must meet the applicable return conditions.
What if I receive a damaged or wrong product?
Please contact us as soon as possible and provide your order number along with photos or a video of the product and packaging.
We will review the issue and help arrange an appropriate solution.
How long does a refund take?
Once your return has been approved, we will process the refund using the applicable refund method.
The time it takes to receive the money may depend on the payment method or financial institution.
Can I exchange a product?
Eligible products may be exchanged depending on the product condition and availability.
If a replacement is not available, we may offer another suitable solution.
What if an item I want is out of stock?
If a product is out of stock, you can check back later or contact us to ask whether it will be available again.
Are the products shown on the website exactly the same as the pictures?
We try to show our products as accurately as possible. However, there may be small differences in color or appearance due to lighting, photography, or screen settings.
How can I contact One Central?
You can contact us through our Contact Us page for questions about orders, products, delivery, returns, or anything else related to your purchase.
Do you sell genuine products?
We aim to provide customers with products that match their descriptions and specifications shown on our website.
If you have a question about a specific product, please contact us before placing your order.